The Service is operated by Lenslife Pty Ltd of Suite 10, 50 Sir Thomas Mitchell Rd, Bondi Beach NSW 2026 Australia ("We"). This policy describes how We collect, use, share, and protect the information collected during registration for and directly through the Service.
Who Processes Personal Information
Where Personal Information is collected from You in connection with Your use of the Service or where We obtain Your consent to the use of Your Personal Information, We are responsible for the processing and storing of such Personal Information.
When You share Personal Information through the Service with third parties (including other users of the Service, "Users"), You may have the ability to delete Your Personal Information from Users' devices, except as described below. Some of Your Personal Information may remain under the control of the third party User in question, including any screenshots taken by the User, even where you designate your Personal Information as "Timed" or "Ephemeral" by sending a 'Peek' message. Where possible, we will attempt to notify You if a screenshot has been taken of your Personal Information, and you may be granted the opportunity to punish the person that took that screenshot, by deleting one or more of their own pictures and associated comments or messages (collectively, "Moments") from their private stream. For more information concerning punishing users who take screenshots of Peeks, please see our Community Rules. If a User's device is not connected to the network when You send a punishment request, the request will be held on our servers and sent to the User's device when it connects with the network again.
Information We Collect
We collect the following types of information in the manner described below.
You may voluntarily provide us with information, including:
Your name, email address, user name, password, profile image, location, mobile telephone number, and any other information that You provide in registering for or using the Service;
User content (e.g., photos, comments, and other materials) that You post to the Service. When You send or receive messages, We also collect, process, and store the contents of those messages (such as photos and captions) on our servers (other than where content is sent as an ephemeral 'Peek' message, in which case it is typically only stored on our servers for a maximum of 96 hours);
We automatically collect other information about You and/or about Your device, including:
Your mobile device information (e.g. device model, operating system version, IP address);
The Service features that You use and the time of Your use;
Your Contact List/Address Book. To provide the Service, We may periodically access Your contact list and/or address book on Your mobile device to find and keep track of mobile phone numbers of other Users of the Service or to categorize other mobile phone numbers as "out-network" numbers. "Out-network" numbers are stored as one-way hashed values and encrypted on our servers. We do not collect names, addresses or email addresses of the people in your contact list/address book, just their mobile phone numbers. You should notify us immediately of any breach of security or unauthorized use of Your mobile device. Although We will not be liable for Your losses caused by any unauthorized use of Your account, You may be liable for our losses or the losses of others due to such unauthorized use; and
Aggregated information that cannot be used to specifically identify You when You use the Service.
We do not seek to collect "sensitive" Personal Information such as sexual orientation, religion, political views, or health. We do not wish to receive any such data and will not request it. If Users of the Service voluntarily post such information on the Service or share it with other Users, the User assumes the risk of such information being accessed, used or distributed by others with whom the information was shared.
How We Use Your Information
We collect and use Your information for the following purposes, including:
The purposes for which You provided it;
To process and respond to Your inquiries and comments;
To send You information about Your relationship or transactions with us;
To develop new products and services;
To personalize and enhance Your experience using the Service;
To contact You about new features of the Service, including new items you may elect to purchase;
To generate and review reports and data about our user base and service usage patterns;
To compile aggregate data for internal and external business purposes;
To prevent fraud and abuse of the Service and to otherwise protect users and visitors and our business;
To assist law enforcement and respond to subpoenas;
To administer, operate and improve the Service and for internal business purposes;
How Your Information is Disclosed
Information may be disclosed to third parties as set out below. Please note that a user may choose not to share certain information as described in Your Choices Regarding Your Information (Section VIII) below.
When using the Service, some of Your Personal Information (such as Your user name) may be shared with other users.
Business Changes. If We become involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, We may transfer Your information to a third party or parties in connection therewith.
Investigations and Law. We reserve the right to investigate fraud and abuse on the Service. We may also retain, use or disclose information about You to third parties if We have a good faith belief that such disclosure is reasonably necessary to:
Take action regarding suspected illegal activities;
Comply with the law or guidance and cooperate with government or law enforcement officials or private parties;
Protect our rights, reputation, safety, and property, or that of Users or others;
Respond to claims and legal process (for example, subpoenas); and/or
Protect against legal liability.
Aggregated Information. We may share aggregated information relating to users of the Service with affiliated or unaffiliated third parties.
Analytics. We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by Your device or the Service and other information that assists us in improving the Service. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand Your online activity. We work with Apple, Google Analytics, Flurry and HockeyApp to provide analytics in connection with the Service.
Google Analytics collects and stores information from users of the Service, such as Your location based on Your device's IP address, Your mobile device type, model information, and operating system it is running, app screens visited and time spent on each screen, places where users click, and total time spent using the app. We use this information to build a better experience for our users.
Flurry collects and stores information from users of the Service, such as Your location based on Your device's IP address, Your mobile device type, model information, and operating system it is running, Your wireless carrier, whether wi-fi is connected, or not, the version of the app You've installed, app screens visited and time spent on each screen, places where You click, and total time spent using the app. We use this information to build a better experience for our users.
Overseas Disclosure. Some of the third parties to whom we disclose Your Personal Information may be located outside Australia. The countries in which these third parties are located will depend on the circumstances. However, in the course of our ordinary business operations we commonly disclose Personal Information to third parties located in the following countries:
United Kingdom; and
United States of America.
While We take reasonable measures to protect the information You submit via the Service against loss, theft and unauthorized use, disclosure, or modification, We cannot guarantee its absolute security. No Internet or app transmission is ever fully secure or error free. You should use caution whenever submitting information through an application and take special care in deciding which information You provide us.
Personal Information that We collect is stored on our servers (which may be located outside the EEA). Personal Information of users stored electronically in our database, except insofar as it is published, communicated or shared by users, is protected with encryption and other security measures.
Data Retention Policy, Managing Your Information
We will retain Your information for as long as You use the Service and for a reasonable time thereafter. Please note that some or all of the information We have collected may be required in order for the Service to function properly.
Links to Other Websites or Applications
Your Choices Regarding Your Information
You have choices regarding the use of information by the Service. To change Your information, including keeping Your information accurate, please update Your information within the application through Your Profile Page. We will take reasonable steps to change Your information in our possession that You have submitted via the Service.
If You no longer want this application to collect and use information about You:
Uninstall the Service – You can stop all collection of information by the Service by uninstalling the mobile application. You may use the standard uninstall processes available as part of Your mobile device or via the mobile application marketplace or network.
Upon the termination of a subscription or termination of the Service:
Your right to access and use the Service will immediately terminate; and
all of Your Personal Information and User Submissions will be permanently deleted from the Service, save that –
copies of Your data may remain stored for limited periods of time on back-up media which will be cleansed from time to time;
life will be entitled to retain any de-identified Personal Information which may have been extracted or obtained from Your Personal Information or other User Submissions including any aggregated, anonymised or otherwise de-personalised data.
Do Not Track Policy
Your browser or device may offer You a "Do Not Track" option, which allows You to signal to operators of websites, web applications, mobile applications and services (including behavioral advertising services) that You do not wish such operators to track certain of Your online activities over time and/or across different websites or applications. Our Service does not support Do Not Track requests at this time, which means that We or our analytics providers or other third parties with which We are working collect information about Your online activity both during and after Your use of the Service.
life believes in children's online safety and accordingly requires that any information (including images and data and other content) regarding children under 13 years old must be appropriate for their age and may only be posted on the Service with the explicit consent of the child's parent or guardian. Therefore, You should not post or submit any personally-identifiable information of a child under 13 years old or information sufficient to locate or identify such a child on or through the Service unless you are the child's parent or guardian, or if you have obtained the parent's or guardian's express consent for the posting of such information. We reserve the right to remove any such information from the Service (acting on our own initiative or upon receiving a complaint) if we are not satisfied that its use on the Service is in accordance with the parent's or guardian's on-going and valid consent, or if we consider that the information is harmful or in any way inappropriate in relation to the child. If You are under 13 years of age, then please do not attempt to submit any information (whether about yourself or any other person) to the Service or otherwise use the Service. We do not knowingly collect personal information from an individual under age 13.
If You have reason to believe that We may have accidentally received personal information from or about an individual under age 13, please contact us immediately at email@example.com, Subject: Privacy Officer.
Access and Correction
Individuals have a right to request access to Personal Information We hold about them, and request us to correct any inaccurate, out-of-date, incomplete, irrelevant or misleading personal information. If You would like to request access to the Personal Information that We hold about You in our customer databases, please contact us using the details given in Section XV below. We reserve the right to charge individuals a reasonable amount to cover our costs in handling such requests (in accordance with the rates specified or permitted by law in the relevant jurisdiction).
If You are concerned that We have not complied with Your legal rights or applicable privacy laws, You may bring a complaint internally through our complaints process or, Australian residents may decide to make a formal complaint with the Office of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia). Complaints may be filed with national regulators in other jurisdictions in accordance with local legislation.
We will deal with complaints as follows:
Step 1: let us know
If You would like to make a complaint, you should let us know by contacting our Privacy Officer at the details set out in Section XIV below.
A response will be provided within a reasonable period.
Step 2: investigation of complaint
Your complaint will be investigated by our Privacy Officer.
A response to Your complaint will be provided in writing within a reasonable period.
Step 3: (Australian residents only) contact OAIC
We expect our procedures will deal fairly and promptly with Your complaint. However, if You remain dissatisfied, You can also contact the Office of the Australian Information Commissioner as follows:
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing
Director of Compliance
Office of the Australian
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
How to Contact Us
Your California Privacy Rights
Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties' direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. California residents may make one request each year by emailing us at firstname.lastname@example.org, Subject: Privacy Officer, or writing us at Lenslife Pty Ltd of Suite 10, 50 Sir Thomas Mitchell Rd, Bondi Beach NSW 2026 Australia.